Support will do what they can but all they have to go by is the Support Script that they were given, which quite often is not enough like it was for the MicroCell. I haven't received mine yet to play with but I am in communication with the Mobile Broadband group and as soon as they can answer some specific questions that I have, I will update my Tech Guide (link is in my sig line) to reflect the new Cell Booster and hopefully there will be some useful information in there like there was for the MicroCell. While the new Cell Booster, which is still a femtocell, doesn't need the local towers to communicate it still needs it for maintenance, location checks, etc. Apparently the port requirements are different among other technical aspects. AT&T is having some major issues on their backend with shutting down the 3G service and switching customers over to the new 4G/LTE service for the femtocells. Consider yourself lucky that you were able to register/activate it. Is this how the new Cell Booster is supposed to work? It's less than ideal, as my phone sits at 0 bars for a while before it connects to the Cell Booster I even saw it sit there for over 10 minutes at one point, while in the same room as the Cell Booster, and I confirmed the lack of connectivity by trying to make a call and getting a Call That is not how it is supposed to work. When my phone does connect to the Cell Booster, I get a strong 4 bar signal, but this is short-lived before it falls back to the 1 bar outside towers. I can confirm this on the Cell Booster itself, as its '4G LTE' light seems to flash white when my phone is connected to it, staying solid white when I'm not connected. However, with the new Cell Booster, my phone stays on the 1 bar outside towers, even when I'm in the same room as it, and only connects to the Cell Booster when I fall to 0 bars (4 dots instead of bars on the iPhone,) preferring to always use the outside towers and only use the Cell Booster when it's absolutely necessary. With the old 3G MicroCell, my phone would connect to it whenever I'd be around it, and almost always have a strong 4 bars, only falling back to the 1 bar outside towers when I'd be away from the MicroCell. My house is on the edge of town and I only get 0 or 1 bars of signal from outside towers. I got my new Cell Booster from AT&T this week to replace my 3G MicroCell, got it setup and activated with no problems, five solid white lights on it and showing as Activated and active in the Cell Booster app, but it isn't behaving how I expected.
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